Tag Archives: warranty

Your Rights, Responsibilities and Receipts.

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Will a copy of the receipt be enough to make a warranty claim?  I contacted the Department of Fair Trading (NSW) and they told me that a ‘copy’ of the receipt is more than adequate. They went on to say that the receipt copy provides adequate ‘proof of purchase’ to make warranty claims and you should also ask if they have any ‘special’ conditions. Of course the copy needs to be readable and complete. You can also reasonably expect that the reference number on that receipt can be used to locate the purchase on their records if there are any doubts.

There’s a quick and easy way to learn about your Rights and Responsibilities at the Department of Fair Trading website. This website is an excellent resource and we recommend that your take a look as its quite empowering to know. I read there that you should always keep a copy of the receipts, dockets, invoices or contracts in a safe place as you may need them if you want to return, repair or exchange your the goods.

Niggle will provide you a safe place to keep receipts, dockets, invoices or contracts at your finger tips, and even better, Niggle It is designed to ensure the receipt finds you. Its super easy and please let us know about your experiences. Read more on the Niggle It website.

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Second Life for my Laptop? It’s now or never!

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A Niggle It Reminder has let me know that my ASUS M51V laptop 2 Year Warranty is about to expire.?? This laptop is on its way out, but with some warranty repairs it should be restored back to great working condition.?? It still performs very well, plenty of storage but it???s not going to last much longer.

The hinges for the screen are very loose now, plastic hinge covers are coming off, some of the keyboard keys don???t respond very well, the mouse-pad clicker often doesn???t register, worse of all, the power supply plug cuts in and out and drives me crazy. This means that the laptop can just die without warning and some work is lost.

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This reminder tells me to repair it now or never.?? After a back-up I will drop it off at the Martin Place store where I purchased it.?? They can sort it out with the ASUS repair centre.???? These repairs should extend its working life another year at least, maybe two.?? It really squeezes the most value from the original purchase and should extend the working life out of my laptop – excellent.?? I can even update the existing Niggle with another 3 months warranty associated to the repairs undertaken.????

I will let you know how it goes.

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Niggling a Speck iPhone cover was actually a good idea.

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I bought a Speck Skin iPhone cover at Three Mobile in the QVB. I loaded up the iPhone App?? and quickly Niggled the receipt while in store.?? 8 weeks later, the little rubber edge started peeling off the cover.?? Annoying, as I would normally just buy another one from a different company.

I was in the city last week and passed the store unexpectedly, so?? I dropped in and showed them the bung cover. Aida, the assistant asked me for the receipt from 8 weeks prior ??? which I obviously didn???t have on me, but I was able to load up niggleit.com on my iPhone and show her my receipt on my phone.?? But I wasn???t out of the woods just yet.?? Aida then went on to explain that Three HQ needed a paper copy to complete their internal process for warranty.?? She was looking a little anxious about delivering more bad news.?? So using their in-store computer I recalled that Niggled receipt from niggleit.com and Aida printed it.?? I also could have even emailed it to her.?? Anyway, I received a brand spanking new iPhone cover on the spot.?? Different colour too!

Aida, from Three Mobile was happy. She was able to provide excellent service when normally the grumbling and unsatisfied customer would walk away never to be seen again. I was happy.

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How to Add a Niggle at niggle.com

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Adding a Niggle It is easy at niggleit.com.?? In this video demonstration we add a recently purchased TV to a Niggle It account so we can easily recall the details for the after sales service we expect.???? ??

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Niggle It is a great solution to capture receipts for recall when you really need them. Locating the right documents at the right time can help you get great service and even extend the life of your purchase.

Niggle It appreciates that a warranty is of great value when you have the paperwork in hand.

So, next time you buy something, make sure you ask the assistant, ???how long is the warranty??? and note it down in Niggle It.

In this example I create a Niggle for a new Sony Bravia LCD Television with a 2 year warranty and I demonstrate adding an attachment which is the purchase receipt.?? Please take a look and let me know if you have any questions or sign up and list your Niggles away.

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Great use of our new “email your Niggle” feature

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Here’s a great story from one of our founders, Craig – showing how handy the “email your Niggle” feature is.

I went to the Apple store today to buy an iPad case. Went in grabbed the case, paid with my usual credit card, which Apple knows is mine and has my email address associated with it. I get back to my desk to find the receipt for the case in my Inbox.

I opened the email, hit forward, type “niggle@niggleit.com“, BAM, that sucker is Niggled!

Worked like a charm.

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How to recall a Niggle when you receive a reminder about your purchases

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Recalling a receipt from Niggle It is easy. In this example, we recall a Niggle after getting a reminder that the warranty is about to expire.

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If you have had a product fail under warranty and didn’t get it fixed, it’s likely that you couldn’t locate the receipt easily or perhaps your didn’t know where to start looking. ??Just too hard to put it right. Niggle It is a great way to capture receipts and recall them when you need them 24/7. Recalling the right documents at the right time can help you get great service and a longer life from your purchases.

In this example my printer stopped working after 11 months. I demonstrate how to recall a receipt from Niggle It after receiving a warranty expiration reminder. I also show you a sample list of my Niggles and how they are displayed. Sign up to Niggle It – it’s free.

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